Why Won't My Bank Feed on Xero Work? A Troubleshooting Guide

If you’re new to Xero, and have never had your bank connected

First things first, check to see if your bank is supported by Xero. You can see a full list here. Generally, thanks to the new Open Banking framework, most of the popular banks all connect to Xero.

If you don’t see your bank in the list, then it might be that your bank doesn’t connect to Xero. If that’s the case, you’ll either need a new bank account, or you’ll need to manually import your bank statements.

If you’re trying to refresh your existing bank feed

The next step is to make sure that you’re using the correct login credentials, especially if they’ve changed recently. A lot of people have been having trouble with their bank feeds because they’re using the wrong username or password. If you’re not sure what your login credentials are, contact your bank and they should be able to help you out.

If that’s all OK, try refreshing your bank feed. You can do this by clicking onto your bank account, and selecting ‘refresh bank feed’ from the options menu (the three little dots in the corner).

Check the bank service status page

Your bank feed may not be working as there is an issue with all the bank fees with your bank. You can check to see if that’s the case here. If it is, you’ll just need to wait for the issue to be fixed.

If all else fails

If that doesn’t work, try disconnecting the bank feed altogether, leave it an hour, then set it up again. To do this, click onto your bank account, and select ‘disconnect bank feed’ from the options menu (the three little dots in the corner).

Finally, if you’re still having trouble, try reaching out to Xero’s support team. They should be able to help you troubleshoot the issue and get your bank feed up and running in no time!

We hope this article was helpful. If not, please feel free to reach out to us and let us know! We’re always happy to help where we can. 🙂